Welcome & Client Commitment
At Revive Spa, we are dedicated to delivering an exceptional experience to our clients through superior services, performed by trained professionals using high-quality products. Your satisfaction is our utmost priority.
The following policies apply to all clients who book services at Revive Spa. By scheduling an appointment, clients acknowledge and agree to comply with these policies, enabling our service providers to deliver high-quality, timely, and consistent services.
Client Intake & Consent Forms
Clients receiving skincare, lash, waxing, or massage services are required to complete intake and consent forms at their first visit. These forms are essential for identifying potential allergies, sensitivities, and contraindications that may affect your treatment.
Revive Spa reserves the right to cancel or reschedule an appointment if a contraindication is identified that prevents the service from being safely performed at the scheduled time. While we understand last-minute cancellations are inconvenient, client safety is our top priority. We encourage clients to ask questions about possible contraindications when booking their appointment.
For any minor receiving spa or lash services, a parent or legal guardian must be present at the time of service to review and sign all required forms.
To ensure a smooth check-in process and prompt service start time, please complete all forms before arrival.
Satisfaction & Refund Policy
Your satisfaction is our top priority. While Revive Spa does not offer refunds on services rendered or retail product purchases, we are committed to addressing any concerns.
If you are not fully satisfied with your service, please notify us within 24 hours of your appointment so that a follow-up visit may be scheduled to address your concerns.
Retail products may be exchanged within 30 days of purchase, provided they are unopened and unused. Any approved exchange will be issued as a credit to your Revive Spa account for future services or product purchases. Refunds will not be issued.
We encourage clients to request skincare samples before purchasing retail products, as opened or used items are not eligible for exchange or credit.
Cancellation & Rescheduling Policy
Revive Spa maintains a strict 24-hour cancellation and rescheduling policy. We kindly ask that all appointments be confirmed via text message or phone call at least 24 hours before the scheduled service time.
Appointments canceled or rescheduled within 24 hours of the scheduled service time will incur a charge of 50% of the service cost. This fee is non-transferable and may not be applied toward future appointments.
Clients who fail to show for their appointment or attempt to cancel or reschedule after the appointment time has passed will be charged 100% of the scheduled service cost.
We respectfully ask clients to honor our time and the availability of other guests by providing at least 24 hours’ notice when canceling or rescheduling.
Revive Spa requires a valid credit card on file for all spa, lash, and waxing services and may require a deposit at our discretion. Credit card and deposit requirements may be based on the service booked, appointment timing (including high-demand periods), and total service value.
Clients who repeatedly fail to attend appointments or cancel within the 24-hour notice period may be restricted from booking future appointments.
Late Arrival Policy
Revive Spa kindly asks that clients notify us by phone as soon as possible if they anticipate arriving late. This allows us to adjust scheduling when feasible.
Clients who arrive more than 7 minutes past their scheduled appointment time will forfeit their appointment and will be charged 100% of the scheduled service cost.
For clients who arrive within 7 minutes of their scheduled start time, Revive Spa reserves the right to modify the appointment as necessary. This may include assigning a different service provider or adjusting the service to fit the remaining appointment time.
If any portion of the service is reduced or removed due to late arrival, the full service cost will still apply.
Lash Sets & Fills
If a client experiences a reaction or discomfort after receiving an initial lash set, Revive Spa will remove the lashes at no additional cost within 72 hours of the service. The cost of the initial service will not be refunded, as the service was rendered as booked.
When scheduling a lash fill, clients are responsible for booking within the timeframe recommended by their lash professional. Revive Spa reserves the right to upgrade and charge accordingly if the incorrect fill service is booked (for example, booking a 2-week fill when a 3-week fill is required to maintain the health, quality, and appearance of the lashes).
Distractions, Courtesy & Spa Etiquette
To maintain a tranquil and welcoming environment for all clients and staff, cell phone ringers must be turned off while on spa premises. If a phone call is necessary, it should be kept brief and at a low volume.
Clients may use laptops or tablets during pedicure services; however, conducting meetings, conference calls, or other business that may be overheard by others is not permitted.
Conversations between clients and staff should remain at a respectful volume and appropriate in nature.
Due to limited space in the waiting area, children are not permitted to attend appointments. The only exception is a parent or legal guardian accompanying a minor who is receiving services.
Under no circumstances will anyone other than the client receiving services be permitted in treatment rooms or service areas.
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