At Revive Spa we strive to give our clients the best experience by providing superior services from trained professionals using top quality products. If you are ever unsatisfied with a service please call us within 24 hours of your appointment to arrange for a re-do or correction of your service. Your satisfaction is our utmost priority. With that in mind, below are policies which clients who booked services at Revive Spa therefore agree to uphold so that our service providers can ensure quality, timely work.
Late Policy
If you anticipate being late please notify us in advance via phone call. This allows us to adjust scheduling if possible and/or necessary. Any client who is late beyond 7 minutes past their scheduled start time will forfeit their appointment and be charged full price for their service. For all appointments where the client arrives late but within 7 minutes we reserve the right to change your service provider in order to fully complete your service or remove certain aspects of the service so that the service can be fit into the given time frame. If aspects of the service are removed from the service due to time constraints, the client will still pay full price for the service.
Cancellation/No-Show Policy
Revive Spa has a strict 48 hour cancellation/rescheduling policy. All appointments are appreciated to be confirmed via text, email, or phone call prior to 48 hours. If a client cancels or reschedules within 48 hours of their service time, they will be charged 100% of the service cost. This charge will not be applied to future appointments. Anyone who does not show up for an appointment or calls to reschedule after an appointment time has passed will also be charge 100% of the service cost. Please respect our time, the availability of appointments times for others, and avoid an unnecessary cost for yourself by rescheduling or cancelling at least 48 hours prior to an appointment. We reserve the right to require a credit card for any booking made by a first time client and to take a deposit at our discretion depending on services booked, timing of services (high demand), and cost of services booked. Any client who does not show for an appointment or cancels last minute more than once will not be permitted to make future bookings.
Refunds
Your satisfaction is our top priority. However, we do not offer refunds on services rendered or retail products. If your service was not satisfactory please notify us within 24 hours of your appointment so that we can schedule a follow-up appointment to rectify your concerns. If you purchased a retail product and wish to exchange any unopened product within 30 days you may do so. Any credit will be applied to your Revive Spa account for use on future services or products, no refund will be given. We encourage you to ask your services professional for samples of skincare products prior to purchasing as we will not refund any products that have been opened or used.
Service Forms/Contradictions
Clients who are receiving skincare, lash, or massage services will be required to fill out forms upon their first visit. These forms are necessary for identifying risk of allergic reactions and contradictions. We reserve the right to cancel a client’s appointment if we feel they have a contradiction that renders the service unable to perform at the scheduled time. Contradictions might include recent waxing, visible cold sores, and recent injections, among many other possible reasons. We understand that having a treatment cancelled last minute is not ideal and so we encourage you to ask questions about possible contractions when booking your appointment. For any minor receiving a spa or lash service, a parent or guardian will have to be present at the service time to sign forms.
Lash Sets and Fills
If a client experiences a reaction or does not feel comfortable with wearing lashes after receiving their initial set we will remove the lashes at no cost within 72 hours however we will not refund the cost of the initial service since the desired service was rendered as booked. When booking a lash fill please be mindful of timing and book according to the timeline suggested by your lash professional. We reserve the right to charge for an upgraded service if the wrong service was booked by the client (i.e the client booked a 2 week fill but a 3 week fill is necessary to maintain look, quality, and health of lashes).
Distractions and Politeness
In order to maintain a tranquil and positive atmosphere for our clients and employees alike we would appreciate if clients kept all cell phone ringers off while on spa premises. If you need to make a phone call please be brief and maintain a low volume while speaking. We often have clients bring laptops or iPads so they can do work while getting pedicures, if this is something you’d like to do please do not conduct meetings or other business that can be overheard by others in the spa. Conversations between clients and staff in the spa should also be at a respectable volume and of appropriate topics. Due to limited space in our waiting area we do not allow children to attend appointments. With the exception of a parent or guardian for minors receiving services, no other persons should not be joining a client during their visit. Under no circumstances will anyone other than a client be permitted into a service room or in a service area while not receiving a service.